Frequently asked questions

PullHouse Access gives eligible customers entries for the opportunity to buy selected products at the displayed Access price. See the Access page and Access Terms for full details.

Create a PullHouse account and complete £10 of qualifying purchases. Once confirmed, your permanent Access entries is unlocked for future Access drops while your account remains eligible.

Qualifying purchases may add bonus entries to the current Access event. Where an event contains multiple products, you can allocate your available entries between those products before Access closes.

The product is currently unavailable to purchase. Sold-out products are shown in red so they are easy to distinguish from available stock and Access products.

The product is currently available to add to your bag, subject to availability at checkout.

UK delivery options and prices are shown at checkout. See our Delivery page for more information.

See our Returns page for our returns process and your consumer rights.

No. PullHouse TCG is an independent retailer and is not affiliated with, endorsed by or sponsored by The Pokémon Company International.